POWEREASE Returns Policy

1) Faulty Items

If a product is faulty and the issue occurs within its warranty period, it can be returned to Powerease for a replacement or repair. The warranty period is listed under the Specifications of each product. If the product is tested and deemed not faulty by the supplier’s technician(s), the return will be rejected, and the product will be sent back to the customer.

Policy Conditions:

The return request must be made within the product’s warranty period from the date of purchase.
A proof of purchase (invoice/receipt) must be provided to verify the purchase date.
All components related to the product must be returned.
 If a credit is issued, it will be based on the most recent purchase price of the product.
The total value of the return will be credited to your account and offset against future orders.

The freight charge for returning a faulty item will be covered by Powerease.

2) Return of Unwanted Items

Powerease offers returns for products that you no longer need or are unable to use. Our 60-day returns policy allows you to return unwanted items with ease.

Policy Conditions:

✅ The return request must be made within 60 days from the invoice date.
✅ The returned goods must be received at our warehouse within 90 days from the original invoice date.
✅ Products must be unused, in original condition, and in original packaging. Returns that do not meet this condition may be rejected.
✅ Products will be credited at their current listed price at the time of return.
✅ The total value of the return will be credited to your account and offset against future orders.
❌ Special order items are non-returnable.
❌ Cut cables or custom-modified products are non-returnable.

The freight charge for returning unwanted items is at the customer's cost.

3) Shipping Errors

If Powerease has sent you the wrong item, we sincerely apologize! You may return the incorrect product for a full credit or exchange.

Policy Conditions:

✅ The return request must be made within 7 days of receiving the shipment.
✅ The product must be unused, in its original condition, and in original packaging. Products that do not meet this condition may be rejected.
✅ The total value of the return will be credited to your account.

Powerease will cover the freight cost for returns due to shipping errors.

4) Products Damaged in Transit

If you receive a shipment via a Powerease-nominated carrier and it arrives damaged, you may request a credit or replacement. If the shipment was made via a third-party carrier or your own pickup, any transit damage will be at your own risk.

Policy Conditions:

✅ The return request must be made within 24 hours of receiving the shipment.
✅ All shipments must be inspected for damage during unloading.
✅ Clear photos of the damaged packaging and product must be provided as evidence that the damage occurred during transit.
✅ Photos should be taken during unloading and must clearly show the damage and, where possible, its potential cause.
✅ The total value of the damaged goods, including freight costs, will be credited to your account.

Powerease will cover the freight cost for returns due to transit damage.