Shipping Policy
At Powerease, we are committed to providing reliable and efficient shipping options to ensure your orders arrive on time and in excellent condition. Please review our shipping policy below:
1. Standard & Express Shipping
We offer competitive shipping rates based on the destination, weight, and size of your order. Expedited shipping options are also available upon request.
2. Order Processing & Dispatch Times
Shipping times may vary depending on your location and the selected freight carrier.
3. Tracking & Delivery
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress. If you experience delays or issues, please contact our support team for assistance.
4. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please notify us within 24 hours of receipt. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
For further details on shipping rates and estimated delivery times, please contact Powerease customer support.
Returns Policy
1) Faulty Items
If a product is faulty and the issue occurs within its warranty period, it can be returned to Powerease for a replacement or repair. The warranty period is listed under the Specifications of each product. If the product is tested and deemed not faulty by the supplier’s technician(s), the return will be rejected, and the product will be sent back to the customer.
Policy Conditions:
The return request must be made within the product’s warranty period from the date of purchase.
A proof of purchase (invoice/receipt) must be provided to verify the purchase date.
All components related to the product must be returned.
If a credit is issued, it will be based on the most recent purchase price of the product.
The total value of the return will be credited to your account and offset against future orders.
The freight charge for returning a faulty item will be covered by Powerease.
2) Return of Unwanted Items
Powerease offers returns for products that you no longer need or are unable to use. Our 60-day returns policy allows you to return unwanted items with ease.
Policy Conditions:
✅ The return request must be made within 60 days from the invoice date.
✅ The returned goods must be received at our warehouse within 90 days from the original invoice date.
✅ Products must be unused, in original condition, and in original packaging. Returns that do not meet this condition may be rejected.
✅ Products will be credited at their current listed price at the time of return.
✅ The total value of the return will be credited to your account and offset against future orders.
❌ Special order items are non-returnable.
❌ Cut cables or custom-modified products are non-returnable.
The freight charge for returning unwanted items is at the customer's cost.
3) Shipping Errors
If Powerease has sent you the wrong item, we sincerely apologize! You may return the incorrect product for a full credit or exchange.
Policy Conditions:
✅ The return request must be made within 7 days of receiving the shipment.
✅ The product must be unused, in its original condition, and in original packaging. Products that do not meet this condition may be rejected.
✅ The total value of the return will be credited to your account.
Powerease will cover the freight cost for returns due to shipping errors.
4) Products Damaged in Transit
If you receive a shipment via a Powerease-nominated carrier and it arrives damaged, you may request a credit or replacement. If the shipment was made via a third-party carrier or your own pickup, any transit damage will be at your own risk.
Policy Conditions:
✅ The return request must be made within 24 hours of receiving the shipment.
✅ All shipments must be inspected for damage during unloading.
✅ Clear photos of the damaged packaging and product must be provided as evidence that the damage occurred during transit.
✅ Photos should be taken during unloading and must clearly show the damage and, where possible, its potential cause.
✅ The total value of the damaged goods, including freight costs, will be credited to your account.
Powerease will cover the freight cost for returns due to transit damage.
Privacy Policy
Your Consent
By using the Powerease website, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If we update our privacy practices, we will post the changes here to keep you informed about what data we collect, how we use it, and under what circumstances we may disclose it.
Our Commitment to Privacy
At Powerease, we are committed to maintaining the highest standards of integrity while offering quality electrical products and services. This Privacy Policy is designed to help you understand how we collect, use, and protect your personal information. We continuously review our practices to align with evolving regulations, technological advancements, and customer expectations.
We Do Not Sell Your Data
We will never sell your personal information to third parties for advertising purposes. We may, however, send you updates about our products, services, and special offers if we believe they are relevant to you. Your information will not be shared with external parties.
What Information We Collect & Why
When you use our website, we may collect two types of information:
Personal Information – Information you voluntarily provide (such as name, email, and contact details) when interacting with our site, making a purchase, or subscribing to updates.
Website Usage Data – Information collected automatically (such as browsing behavior, pages visited, and interactions) to help us improve our website and enhance user experience.
For any questions or concerns about this policy, feel free to contact Powerease.
Terms & Conditions
By using the Powerease website, you agree to the following Terms & Conditions. Please also review our Privacy Policy for details on how we handle your data.
1. Accounts
Powerease reserves the right to immediately suspend or terminate any customer account if we determine that the account is being misused, including but not limited to fraudulent activity, unauthorized access, or abuse of website functionalities.
2. Safety Disclaimer – Risk of Injury or Death
Many products sold by Powerease, must be installed by a qualified electrician. Powerease is not responsible for any injuries, deaths, or damages resulting from the incorrect installation or misuse of our products. Always follow the manufacturer’s guidelines and local electrical regulations when handling electrical products.
3. Pricing Policy
Powerease’s pricing is subject to real-time updates and may increase or decrease at any time. If a product is displayed at an incorrect or abnormal price due to a system error, Powerease reserves the right not to honor that price. Additionally, if a supplier increases product prices, Powerease reserves the right to adjust our pricing accordingly and will not be obligated to honor previous prices.
4. Order Dispatch & Freight Delays
Powerease strives to dispatch and deliver orders promptly, ensuring industry-leading delivery times. However, we are not responsible for delays caused by our freight partners and will not provide compensation for shipping or dispatch delays beyond our control.
5. Data Integrity & Product Information
While we aim to provide accurate product information, including specifications, images, and descriptions, errors may occur. If a product is delivered with incorrect details due to website misrepresentation, Powerease will offer a replacement at no additional cost. However, we are not liable for any damages to property or financial losses resulting from incorrect product information.
We strongly recommend that customers verify product specifications before installation to ensure suitability for their intended use.